Tech Mahindra is seeking a highly motivated and skilled professional for the role of Customer Technology Advisor. The ideal candidate will have 10 years of experience in a similar role and a graduate degree in any field of study.

[Remote] Customer Technology Advisor at Tech Mahindra

Job Title: Customer Technology Advisor
 
Location: Remote
 
Position Type: Full-time
 
Salary: As per the company standards
 
Experience: 10 years
 
Education: Graduate

Responsibilities of Customer Technology Advisor

• Product Education and Training: Customer Technology Advisors are responsible for educating customers about the company’s products and services. They provide training sessions, webinars, or documentation to help customers understand how to use the technology effectively. They ensure that customers have the knowledge they need to maximize the value of their investment.

• Technical Support: These advisors often serve as a technical point of contact for customers. They assist customers in troubleshooting issues, resolving technical problems, and providing solutions to technical challenges. They may collaborate with the company’s technical support or engineering teams to ensure timely issue resolution.

• Customization and Optimization: Customer Technology Advisors work with customers to customize the company’s products and services to meet their specific needs and goals. They may recommend configuration changes, integration options, or additional features that can enhance the customer’s experience and achieve their desired outcomes.

• Account Management: In some cases, these advisors also serve as an account manager, responsible for building and maintaining strong relationships with customers. They may be the primary point of contact for customers, ensuring that they are satisfied with the technology and addressing any concerns or questions.

• Feedback Collection and Product Improvement: Customer Technology Advisors gather feedback from customers regarding their experiences with the company’s technology. They relay this feedback to the product development and engineering teams, helping to drive product improvements and enhancements based on real customer needs and pain points.

The successful candidate will possess excellent communication & inter-personal skills. If you have relevant experience and are interested in this opportunity, please apply at the below link.

Note: It is important to know that real employers do not ask job seekers to pay money in exchange for a job. So, please be careful and avoid paying for any job opportunity.

Job के लिए कोई पैसा न दें।

About Tech Mahindra

Tech Mahindra is an Indian multinational technology company that provides information technology (IT) services and business process outsourcing (BPO) services. It is a part of the Mahindra Group, which is one of India’s largest conglomerates.