Mahindra Group is seeking a highly motivated and skilled professional for the role of Manager – Customer Care.

The ideal candidate will have 5+ years of experience in a similar role and a Diploma or Bachelor of Engineering in Mechanical.

Manager – Customer Care at Mahindra Group in Haridwar, Uttarakhand

Job Title: Manager – Customer Care
 
Location: Haridwar
 
Position Type: Full-time
 
Salary: As per the company standards
 
Experience: 5+ years
 
Education: Diploma oe Bachelor of Engineering in Mechanical

Responsibilities of Manager – Customer Care

• Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates

• Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners

• Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers

• Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target

• Secondary network for spare parts sales

• Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners

• MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership

• Monthly visit to ASC and monitor his performance along with ASC coordinator

• Service camps on monthly basis

• Monthly visits to customer and update M Response data

The successful candidate will possess excellent communication & inter-personal skills. If you have relevant experience and are interested in this opportunity, please apply at the below link.

Note: It is important to know that real employers do not ask job seekers to pay money in exchange for a job. So, please be careful and avoid paying for any job opportunity.

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About Mahindra & Mahindra Limited

Mahindra & Mahindra Limited is an Indian multinational corporation that operates in various sectors, including automotive, aerospace, agribusiness, construction equipment, defence, energy, finance, hospitality, information technology, leisure and hospitality, real estate, retail, and telecommunications.