sidcul Industries

Quality Analyst/Associate at One97 Communications Limited in Dehradun, Uttarakhand

  • Full Time
  • Dehradun
  • Competitive INR / Month

Website One97 Communications Limited (Paytm)

One97 Communications Limited (Paytm) is seeking a highly motivated and skilled professional for the role of Quality Analyst/Associate in Dehradun. The ideal candidate will have 2 years of experience in a similar role and a graduate degree in any field of study.

 

Quality Analyst/Associate at One97 Communications Limited in Dehradun, Uttarakhand

 

Quality Analyst/Associate at One97 Communications Limited in Dehradun, Uttarakhand

 

Job Title: Quality Analyst/Associate
 
Location: Dehradun
 
Position Type: Full-time
 
Salary: As per the company standards
 
Experience: At least 1 year in Quality and at least 2 year in BPO (apart from Quality Experience)
 
Education: Graduate

 

Responsibilities of Quality Analyst/Associate

  • Monitoring of transactions as per process guidelines
  • Providing event-based and frequency-based feedback
  • Collecting data on the CTQs as defined in the SLA and track the same
  • Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance
  • Participating in team huddles and providing brief on Quality performance in the process
  • Brief new agents joining the process and explain how the quality function operates in the process
  • Co-ordinate all process improvement initiatives
  •  

    The successful candidate will possess excellent outstanding customer service skills and dedication to providing exceptional customer care require a self-motivator and self-starter. If you have relevant experience and are interested in this opportunity, please apply at the below link.

    Note: It is important to know that real employers do not ask job seekers to pay money in exchange for a job. So, please be careful and avoid paying for any job opportunity.

    Job के लिए कोई पैसा न दें।

     

    About One97 Communications Limited (Paytm)

    One97 Communications Limited (Paytm) is an Indian e-commerce payment system and digital wallet company, based out of Noida, India. Founded in 2010, Paytm provides both online and offline payment solutions to over 7 million merchants and 50 million users.

    The company provides digital payments, e-commerce services, and financial technology products to consumers. Paytm’s mission is to bring the convenience of digital payments to millions of people and businesses in India, and to enable them to transact seamlessly, securely, and quickly.
     

    To apply for this job please visit jobs.lever.co.