Croma is seeking a highly motivated and skilled professional for the role of Service Desk Specialist in Dehradun.

The ideal candidate will have 1+ years of experience in a similar role and a graduate degree in any field of study.

Service Desk Specialist at Croma in Dehradun, Uttarakhand

Job Title: Service Desk Specialist
 
Location: Dehradun
 
Position Type: Full-time
 
Salary: As per the company standards
 
Experience: 1+ years
 
Education: Graduate

Responsibilities of Service Desk Specialist

• Provide technical support to end-users, resolving hardware and software issues promptly and effectively

• Utilize troubleshooting techniques to diagnose and resolve technical problems reported by users

• Respond to inquiries and requests for assistance via phone, email, or in person, ensuring timely resolution and excellent customer satisfaction

• Maintain accurate records of all support requests, including details of the issue and steps taken for resolution, using ticketing systems

• Collaborate with other IT teams to escalate complex issues and ensure timely resolution

• Conduct regular follow-ups with users to ensure issues are fully resolved and provide additional assistance or training if necessary

• Demonstrate excellent customer service skills, maintaining a professional and courteous demeanor at all times

• Effectively communicate technical information to non-technical users in a clear and understandable manner

• Multitask efficiently, managing multiple support requests simultaneously and prioritizing tasks based on urgency and impact on business operations

• Utilize strong problem-solving and decision-making abilities to quickly assess situations and determine the best course of action

• Stay updated on technological advancements and changes in electronic gadgets and home electronic products to provide accurate support and advice to users

• Leverage experience in Help Desk Support and Information Technology to efficiently resolve issues and improve service delivery processes

• Utilize knowledge of retail environments to understand unique challenges and requirements of supporting users in such settings

• Actively contribute to the continuous improvement of service desk processes and procedures, suggesting enhancements and implementing best practices to optimize efficiency and effectiveness

• Participate in training sessions and workshops to enhance technical skills and stay current with industry trends and best practices.

The successful candidate will possess excellent Technical Support, Troubleshooting, and Service Desk skills, Good knowledge of electronic gadgets and home electronic products, etc. If you have relevant experience and are interested in this opportunity, please apply at the below link.

Note: It is important to know that real employers do not ask job seekers to pay money in exchange for a job. So, please be careful and avoid paying for any job opportunity.

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About Croma

Croma is a well-known retail chain in India specializing in consumer electronics and durables. It is operated by Infiniti Retail, a subsidiary of Tata Sons.

Croma stores offer a wide range of electronic products, including smartphones, laptops, home appliances, cameras, and accessories, catering to diverse customer needs.

With its extensive network of stores across major cities in India, Croma provides customers with a convenient shopping experience, complemented by knowledgeable staff and a focus on customer service. Additionally, Croma has an online presence, allowing customers to browse and purchase products from the comfort of their homes.